I'm tired of being disappointed with purchases on etsy and ebay. Either the items are not properly described or they are shipped poorly, and customer service is lacking.
Recently I bought 2 raincoats from a seller on etsy. She charged me $13 for shipping. They came crammed together in a tyvek envelope, no bag, actual shipping cost was $7.80.
I emailed to let her know that I was happy with the coats but not with the way they were shipped. Her response was that she is busy, and doesn't have time to take care with shipping and that I could just fluff the coats in the dryer to get out the wrinkles. My response was that it's not about the wrinkles, handling and shipping is part of the job of selling vintage. I see poor handling and I think this seller doesn't really care about what she's selling or her customer. I'm not asking for glitter, tissue and ribbons. Just basic, safe secure shipping. If you don't have time to take care with shipping, then you're only doing half the job.
I bought a jacket from another seller with shoulder and bust measurements listed. The jacket arrived and it turns out to be a child's jacket, size marked right on the label, never mentioned in the listing. I told her that I liked the jacket, but she should have mentioned it being a child's size because a child's jacket is cut differently than a women's jacket.
She replied that she included all the measurements (shoulder and bust) and thought that was fine, she did offer to give me a discount off my next purchase with her. No thanks. The jacket does fit me, but it's a little snug across the upper back (because it's a child's jacket) When I washed it, I stretched it and hung it to dry, it would have ended up too small for me if it had gone through the dryer.
This is just 2 recent examples, I'm not even going into the items that I received with flaws and smells. And don't tell me that vintage just naturally has a 'Vintage Smell' - if you wash it, it doesn't smell. I love it when people try to educate me about vintage and what I should expect when buying it. I've handled over 25,000 pieces of vintage over the past 12 years, I know what to expect. Just be honest and tell me about it before I decide to bid/buy.
Am I supposed to just 'make do' or just suck it up with purchases like this? Am I being too picky? I don't treat my customers that way. As a buyer, why should I settle for less?
I know there are some 'vintage' sellers out there who thought it would be fun and easy to buy cheap stuff at the thrift store and take pictures of themselves or their friends wearing the items to make $$ on ebay and etsy. Most of these sellers have no prior knowledge of vintage - the dating and pricing on alot of things on etsy is laughable. And it's obvious that many have no knowledge on how to run a business that keeps customers coming back.
So my advice to those sellers, while you are riding the Vintage Train, before you move onto the next popular thing, is to 'Pretend that you care' - Pretend that you care about the item that you are selling and about your customer and whether they will be happy with the whole transaction and possibly think about buying from you again. This is your own business, how lucky are you to be able to have your own business! Do it right, do it well.